Lotus Foreign Exchange
Since 2002 · Australia · New Zealand · Fiji
Your trusted partner for currency exchange across the Pacific
Helping travellers, families and businesses exchange currency and send money overseas with competitive rates, clear pricing, and friendly local service.
A quick look at who we are and how we help customers across the Pacific.
Our story
Built for better exchange — not bank fees
Founded in 2002 with one mission: fairer rates, clearer pricing, and genuine help — the opposite of bank foreign exchange.
Starting with a single branch, we've grown to over 55 locations across Australia, New Zealand, and Fiji. Our success comes from our commitment to competitive rates, transparent pricing, and exceptional customer service.
Today we serve over 560,000+ customers and have facilitated over $2.4B+ in currency exchanges and international transfers — across Australia, New Zealand and Fiji.
Milestones
Growing with the Pacific since 2002
Lotus FX was established in New Zealand, opening its first branch in St Lukes, Auckland. In the same year, the business expanded into Fiji and became a Super Agent for MoneyGram.
Opened the first Lotus FX branch in Australia, marking an important step in the company’s regional expansion.
Launched the 4D system and mobile app, enhancing operational efficiency and customer convenience.
Launched the Lotus FX website across New Zealand, Australia, and Fiji, strengthening the Group’s digital presence.
Introduced onboard currency exchange services for cruise ship passengers in Auckland.
Became a title sponsor of Auckland Rugby League, supporting community activities and championing the spirit of sport.
Began working with Mastercard and Western Union, further strengthening payment and remittance capabilities.
Surpassed 30,000 positive customer reviews across the Group, reflecting strong customer trust and service excellence.
What we stand for
Our core values
These principles guide every rate, every transfer, and every conversation in branch.
Transparency
No hidden fees, no surprises. What you see is what you pay.
Customer first
Your needs come first. We’re here to serve you, not the other way around.
Speed & efficiency
Fast processing, quick transfers, and minimal wait times.
Trust & integrity
We earn your trust through consistent, reliable, and honest service.
Across the Pacific
Local branches. Regional reach.
With 55 branches across three countries, we're always nearby when you need us
Australia
21 branches
100,000+ customers
aucustomercare@lotusfx.com- Major city coverage
- Extended trading hours
- eWire to NZ & Fiji
New Zealand
18 branches
200,000+ customers
nzcustomercare@lotusfx.com- Nationwide network
- Expert FX advisors
- Same-day transfers
Fiji
16 branches
260,000+ customers
fjcustomercare@lotusfx.com- Island-wide service
- Pacific specialist
- Local currency expertise
The Lotus difference
Why customers choose us
We’re not just another exchange counter — we’re a local partner for travel money and overseas transfers.
Better rates than banks
Our rates are typically 2–3% better than major banks. As specialists in foreign exchange, we offer value banks struggle to match.
No commission fees
We don’t charge commission on currency exchange. Complete transparency with no hidden charges.
Expert FX team
Our staff are trained foreign exchange specialists who understand the markets and can give practical advice.
Multiple channels
Exchange in-branch, online, or via our mobile app — with consistent rates across every channel.
Fast processing
Most transfers complete within 24 hours. eWire between Australia, New Zealand and Fiji is instant with zero fees.
Licensed & regulated
Licensed and regulated in all three countries, with bank-grade protection for your money and data.
Ready when you are
Visit a branch near you, or get in touch — our teams across Australia, New Zealand and Fiji are here to help with travel money and overseas transfers.